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Network is unreachable error

  • 1.  Network is unreachable error

    Posted 06-05-2025 18:08

    Sadanand_Shenoy | 2019-02-13 00:18:02 UTC | #1

    Hi,

    I am trying to test the Python SDK with the following code:

    import base64, requests, sys

    import time import PureCloudPlatformClientV2 from PureCloudPlatformClientV2.rest import ApiException from pprint import pprint

    import os

    proxy = ""

    os.environ['httpproxy'] = proxy _ os.environ['HTTPPROXY'] = proxy_ os.environ['httpsproxy'] = proxy_ os.environ['HTTPSPROXY'] = proxy_

    clientId = '' clientSecret = '' _ _ # Base64 encode the client ID and client secret authorization = base64.b64encode(bytes(clientId + ':' + clientSecret, encoding='utf8'))

    # Prepare for POST /oauth/token request requestHeaders = { _ 'Authorization': 'Basic ' + authorization.decode('utf-8'),_ _ 'Content-Type': 'application/x-www-form-urlencoded'_ } requestBody = { _ 'granttype': 'clientcredentials'_ }

    # Get token response = requests.post('https://login.mypurecloud.com.au/oauth/token', data=requestBody, headers=requestHeaders)

    # Check response if response.statuscode == 200:_ _ print ('Got token')_ else: _ print ('Failure: ' + str(response.statuscode) + ' - ' + response.reason) _ sys.exit(response.statuscode)

    # Get JSON response body responseJson = response.json()

    PureCloudPlatformClientV2.configuration.host = 'https://api.mypurecloud.com.au' PureCloudPlatformClientV2.configuration.accesstoken = responseJson['accesstoken']

    apiinstance = PureCloudPlatformClientV2.UsersApi()_

    try: _ # Get call history_ _ apiresponse = apiinstance.getusersme()_ _ pprint(apiresponse) except ApiException as e: _ print ("Exception when calling UsersApi: {}".format(e))_

    print ('Done')

    I am able to get the token successfully but the UsersApi call is returning the following error:

    urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.mypurecloud.com.au', port=443): Max retries exceeded with url: /api/v2/users/me (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f0330ce42b0>: Failed to establish a new connection: [Errno 101] Network is unreachable',))

    What am I missing?

    Regards Sadanand

    tim.smith | 2019-02-13 20:14:22 UTC | #2

    My guess is that your network isn't allowing the traffic due to a firewall rule somewhere; that's generally the cause of "network is unreachable" errors. The Python SDK doesn't support using a proxy currently. I've created to API-4143 to track adding support for it.

    Sadanand_Shenoy | 2019-02-13 21:53:24 UTC | #3

    Thanks Tim. I have been informed we can only connect to the internet using the proxy server, so we will use the requests package for now to execute the APIs.

    system | 2019-03-16 21:53:27 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 4571



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