ciwe | 2024-02-05 10:39:05 UTC | #1
Hello,
there was an annoucement of new transfer APIs and permissions in the last release notes: https://help.mypurecloud.com/releasenote/january-31-2024/
"Transfer APIs and associated permissions
Genesys Cloud now includes new transfer APIs with associated permissions. With these new permissions, administrators can now configure a user’s ability to perform the following actions: consult transfer, consult transfer to agent, consult transfer to queue, consult transfer to external contact, and blind transfer."
I don't see any new API endpoints for conversation transfer at all in the API explorer.
And these API endpoints are still in preview:
So what is meant in the release notes?
Thank you and best regards, Christian.
Jerome.Saint-Marc | 2024-02-05 13:50:30 UTC | #2
Hello,
Yes, I think the endpoints referenced in the release notes are: POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/agent POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/external POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/queue POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/agent POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/external POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/queue
Annotations in the code are what is used to automatically generate the API specifications (swagger) - and therefore what's displayed in the API Explorer. The API endpoints had their "preview" tag removed last week (in the code). So they should appear in the "standard" Platform API Endpoints (in API Explorer) in the next days (in next build of the specifications).
Also note that the preview API Endpoints are included in the different Platform API SDKs. So these endpoints should already be available in the PLatform API SDKs.
Regards,
ciwe | 2024-02-05 15:08:49 UTC | #3
Hello Jerome,
thanks a lot for that info.
Last time I tried that "replace" preview APIs I got an error that I am not allowed to use that endpoints yet. Will try it this week again and will have a look on it if that endpoints at least will be available not only in the preview API explorer.
Greets, Christian.
system | 2024-03-06 15:09:28 UTC | #4
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