Hi Pierre,
The Work Plan details will be displayed in the CSA's local time zone, the underlying information will be taken from the Work Plan Configuration and BU time zone.
Paul
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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Original Message:
Sent: 10-02-2024 12:19
From: Pierre Butler
Subject: New Beyond Webinar on Work Plan Bids
Can I ask, when CSAs are bidding on schedules, will they see the bid schedules in the hours we input them as, or will they see the bid schedules in their Time Zone?
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Pierre Butler
Voya Services Company
Original Message:
Sent: 08-12-2024 10:22
From: Melissa Talamonti-Clark
Subject: New Beyond Webinar on Work Plan Bids
A new recorded Webinar called Genesys Cloud WFM Work Plan Bids is now available on the Beyond Catalog.
The Work Plan Bidding feature enables users to bid on their preferred work plans, which can be used to schedule their future shifts. This feature also ensures that the schedules meet their personal requirements or preferences. The webinar provides an overview of the following topics: Work plan bids overview, Work plan bids wizard, Settings, Forecast, Bid Group, Staffing, Bid Finalization, Publish, and Agent View.
This webinar recording is ideal for anyone interested in Genesys Cloud Workforce Work Plan Bids.
Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details.
#Workforce Management
#ScheduleManagement
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Melissa Talamonti-Clark
Genesys - Employees
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