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  • 1.  New Division

    Posted 10-24-2023 10:47
    No replies, thread closed.

    Hi Community,

    My org is creating a new division for preexisting IVRs and callflows. Will we lose all the reporting past reporting from the specific IVR / callflow after moving them to a new division?


    #PlatformAdministration
    #Reporting/Analytics

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    Michael Speights
    Stafford Communications Group Inc
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  • 2.  RE: New Division
    Best Answer

    Posted 10-24-2023 14:37
    No replies, thread closed.

    If I'm correct, past interactions are locked to the division at that time.  If you create a new division, your role will need to have permissions to both divisions to access the data.  Or you can rename the existing Division, and then the interactions will stay with that division (as the GUID will not change).



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    Tom Mullen
    Boehringer Ingelheim GmbH
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    Original Message


  • 3.  RE: New Division

    Posted 10-25-2023 03:14
    No replies, thread closed.

    People in the new division will not be able to listen to call recordings made in the old division.



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    Andrew Lewis
    Health Management Ltd
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    Original Message


  • 4.  RE: New Division

    Posted 10-30-2023 08:13
    Edited by Michael Speights 10-30-2023 08:13
    No replies, thread closed.

    Thank you Tom and Andrew



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    Michael Speights
    Stafford Communications Group Inc
    ------------------------------

    Original Message


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