Good news! Beyond just released a new course on Genesys Cloud Journey Management's main feature Journey Analyzer. If you're curious about how to use Journey Analyzer to visualize, measure, and monitor cross-channel customer behavior, check out Beyond's eLearning to get started: Journey Management - Journey Analyzer. This 20-minute course will get you on the right path to understanding customer journey management and analytics, how to navigate Journey Management in Genesys Cloud, and using Journey Analyzer to visualize customer journeys and gain insights into customer behavior.
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Lindsay Scarpaci
Product Manager, Genesys BeyondGenesys - Employees
lindsay.scarpaci@genesys.com------------------------------