Genesys Beyond is excited to announce a new eLearning course:
AI/Bots: Virtual Agent - Setup and Configuration
This course introduces you to Virtual Agents, their benefits, and how to create them. You'll also learn to upgrade traditional bots to Virtual Agents. In addition, you'll learn how to set up and configure Virtual Agents to use them to their fullest potential. This course covers the following objectives:
At the end of this course, you will be able to:
• Describe Virtual Agents and their benefits.
• Identify the prerequisites and permissions to work with Virtual Agents.
• Create a new Virtual Agent.
• Upgrade an existing bot to a Virtual Agent.
• Explain the different AI-enabled features and settings of a Virtual Agent.
• Configure the AI-powered features and settings of a Virtual Agent.
Don't forget to check out the Webinar: Genesys Virtual Agent we released last month, as well!
Have you had a chance to try out Virtual Agent yet?
If so, what's the best thing about it?
Do you have any additional questions about the feature you'd like us to cover, next?
#GenesysCloud#Training------------------------------
Bob Sterner
Product Manager, Genesys Beyond
------------------------------