Many people in the Genesys Community asked for more information regarding the "Operation Console," and our guest, @Chris Fischer, was more than happy to jump on the Q&A Show with us to talk about this new, helpful feature. After an overview of the Operational Console, Chris covers frequently asked questions like:
-Where can I see available events?
-What type of alerting is coming soon?
-Are there WebRTC options?
Next, Chris answers some great questions we found in the community around this console feature. You don't want to miss this one!
Chapters:
0:00 - 0.49: Intro
0.50 - 5:19: Operational Console Overview
5:20 - 13:20: Frequently Asked Questions
13:21 - 20:14: Member Questions
Reference Links
Main OpConsole page: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/
Event Catalog: https://developer.genesys.cloud/platform/operational-event-catalog/
Supporting documentation
Triggers main Page: https://help.mypurecloud.com/articles/about-triggers/
Architect Replay Mode: https://help.mypurecloud.com/articles/use-replay-mode-to-troubleshoot-an-architect-flow/
And since we're talking consoles, reply to our Genesys Casual post about which "emotional console" drives you. And don't forget to play in our newest Trivia Tower event: World Festivals. It's happening now until June 28th. The winner will win their pick from the epic Prize Wall.
Thanks for watching and have fun in the Trivia Tower and Casual communities!
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Genesys - Employees
------------------------------