A place to ask questions, connect with others, and stay in the know
The Genesys Community really provides our Above Average Joes (aka Pro Services) tough questions that need thoughtful answers. In this episode of "Questions: Impossible" we launch hard question after hard question (13 in total) to see if the Joes know the answer. Everything from reports, to voice transcripts, to dashboards, queues and so much more! Tune in because you just may learn a thing or two...or thirteen!
Chapters:
0:00 - 1:27: Intro
1:28 - 2:04: Questions Impossible Theme
2:05 -3:40: Voice Transcripts Not Detecting
3:41 - 6:23: Purpose of Phone Trunks
6:24 - 8:17: Reports
8:18 - 10:00: Dashboards
10:01 - 12:02: Keyword Routing for Email
12:03 - 13:21: Where Does Action Value Route To
13:22 - 15:09: Grading Scores
15:10 - 19:36: Deactivated/Activated Agent Report
19:37 - 21:59: Withhold Caller ID with Genesys Cloud Voice
22:00 - 27:20: Unable to Pickup Interaction
27:21 - 28:50: Inline Images
28:51 - 32:35: Emails Held in Queue More Than 24 hrs.
32:36 - 41:05: Looping Over Several Days
41:06 - 41:44: Outro Question
Question Resource Links:
Thanks for watching and if you have any questions you'd like featured on a future Genesys Cloud Community Q&A Show, feel free to email us at Q&AShow@genesys.com.
#CommunityVideos(TAM,QA,etc.)------------------------------Nicole MillikenGenesys - Employees------------------------------
This is fantastic. Can we do more of this? Thanks so much for sharing and the markers are SO useful!
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