Yes! Thank you, Robert!
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 08-27-2025 14:42
From: Jason Kleitz
Subject: New Q&A Show: Interaction Categories with Robert Wakefield-Carl!
Thanks @Robert Wakefield-Carl for the in depth walkthrough. Interaction Categories is a really powerful tool that more people should utilize in their org.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 08-27-2025 11:33
From: Nicole Milliken
Subject: New Q&A Show: Interaction Categories with Robert Wakefield-Carl!
Today, community legend @Robert Wakefield-Carl walks through a very informative demo about Genesys' Interaction Categories, which helps to do quality evaluations with a few clicks of a button! Not only is this feature a huge time-saver, but it now has "detected categories" which dives deeper into a recorded call to find exactly what you're looking for fast. This features changes the way you can find the recordings that make sense to do quality evaluations on.
Chapters:
0:00 - 3:52: Intro
3:53 - 20:10: Demo of Interaction Categories
20:11 - 23:11: Genesys Community Questions
23:12 - 26:24: Outro
Resource Links:
https://robertwc.blogspot.com/2025/07/quality-managers-transforming-from.html?view=timeslide
https://robertwc.blogspot.com/2025/08/interaction-categories-taking-pulse-of.html?view=timeslide
https://community.genesys.com/discussion/submit-your-questions-interaction-categories-customizable-summaries#bm614fe98c-bb61-4baa-b332-ea49c93b0138
#CommunityVideos(TAM,QA,etc.)
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Nicole Milliken
Senior Online Community Video Specialist
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