In this episode, we sit down with the product team to go over the new Genesys Cloud UI Navigation. This change is set to automatically rollover Oct. 27th, but is available now for those who want an early jumpstart on the new interface. This video will guide you through the changes, the benefits, and why everyone should be using the new Genesys Cloud UI sooner than later.
Watch this super useful episode of the Q&A Show now to get you started on the new navigation experience:
Chapters:
0:00 - 1:26: Big, Bad Bot Bash promo
1:27 - 12:06 - Intro to show and overview of new UI Navigation
12:07 - 15:10 - Panel introductions
15:11 - 16:35 - Question 1
16:36 - 18:16 - Question 2
18:17 - 19:56 - Question 3
19:57 - 22:04 - Question 4
22:05 - 24:01 - Question 5
24:02 - 25:46 - Question 6
25:47 - 27:38 - Question 7
27:39 - 29:38 - Question 8
29:39 - 32:10 - Question 9
32:11 - 33:50 - Question 10
33:51 - 36:19 - Outro
Resource Links:
[Video] Genesys Cloud:
https://community.genesys.com/viewdocument/video-genesys-cloud-new-navigati?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa&tab=librarydocuments
[Template] Communication with Agents: Day Before & Day Of:
https://community.genesys.com/viewdocument/communication-with-agents-day-befo?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa&tab=librarydocuments
[Template] Communication with Agent Supervisors:
https://community.genesys.com/viewdocument/communication-with-agent-supervisor?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa&tab=librarydocuments
New vs. Old Navigation, Side-by-Side Agent Experience:
https://community.genesys.com/viewdocument/new-navigation-vs-the-old-side-b?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa&tab=librarydocuments
#Unsure/Other
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Nicole Milliken
Senior Online Community Video Specialist
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