Workforce Engagement Management

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Also, as of this release the Time Off Plans screen has been organized into three tabs for ease of use:

• Plan Overview
  • Applies to Management Unit | Staffing Group
  • HR System
  • HR System Time-off Type
  • Associated Activity Codes
• Rules
  • Schedule Management settings
  • Time-off Limits settings
  • Approval Rules settings
• Override Dates (new functionality)

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Hi Paul,

Thank you for the update, we are integrating it into our ways of working instantly - we had previously been governing this by 'zeroing' public holidays or high volume periods, so the simplified option is great! 

We couldn't help but notice that your screenshot has dates in DD/MM/YYYY format, rather than the MM/DD/YYYY format we have previously been having to use. Can you advise how we can set that up our end? 

Regards,

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Hi Paul,

Thank you for the update, we are integrating it into our ways of working instantly - we had previously been governing this by 'zeroing' public holidays or high volume periods, so the simplified option is great! 

We couldn't help but notice that your screenshot has dates in DD/MM/YYYY format, rather than the MM/DD/YYYY format we have previously been having to use. Can you advise how we can set that up our end? 

Regards,

------------------------------
Tom Cook

Original Message:
Sent: 10-27-2025 08:00
From: Paul Wood
Subject: 📢New release - Ability to specify override dates in time off plans for days that are blocked or require manual review

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

#TimeOff,AbsenceManagement
#WFMConfiguration,BestPractices

-------------------------------------------


------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

I am verifying if my post is accurate, I may have spoken too soon - this definitely represents future work in progress.

Tom,

While update the UI for Time Off Plans we took advantage of a new localization library that will be used by all admin pages in the platform over time.  This is the same capability we rolled out for WFM Agents last year (New Feature - Present Dates in WFM to Agents so they can be understood Internationally | Workforce Engagement Management).

Long story short, your browser's language setting is used to refine the settings established by your Genesys Cloud > Preferences > Language selection.  If your browser is set to a valid sub locale of the Genesys Cloud language, the time, date, and number formats your browser specifies will be used.   To achieve the result you see in Paul's screenshots, his Genesys Cloud Preference Language setting is 'English' and his internet browsers language setting is 'English (United Kingdom)'. 

------------------------------
Eric Hagaman
Director, Product Management
Genesys - Employees

Original Message:
Sent: 10-28-2025 23:27
From: Tom Cook
Subject: 📢New release - Ability to specify override dates in time off plans for days that are blocked or require manual review

Hi Paul,

Thank you for the update, we are integrating it into our ways of working instantly - we had previously been governing this by 'zeroing' public holidays or high volume periods, so the simplified option is great! 

We couldn't help but notice that your screenshot has dates in DD/MM/YYYY format, rather than the MM/DD/YYYY format we have previously been having to use. Can you advise how we can set that up our end? 

Regards,

------------------------------
Tom Cook

Original Message:
Sent: 10-27-2025 08:00
From: Paul Wood
Subject: 📢New release - Ability to specify override dates in time off plans for days that are blocked or require manual review

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

#TimeOff,AbsenceManagement
#WFMConfiguration,BestPractices

-------------------------------------------


------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

I am verifying if my post is accurate, I may have spoken too soon - this definitely represents future work in progress.

Tom,

While update the UI for Time Off Plans we took advantage of a new localization library that will be used by all admin pages in the platform over time.  This is the same capability we rolled out for WFM Agents last year (New Feature - Present Dates in WFM to Agents so they can be understood Internationally | Workforce Engagement Management).

Long story short, your browser's language setting is used to refine the settings established by your Genesys Cloud > Preferences > Language selection.  If your browser is set to a valid sub locale of the Genesys Cloud language, the time, date, and number formats your browser specifies will be used.   To achieve the result you see in Paul's screenshots, his Genesys Cloud Preference Language setting is 'English' and his internet browsers language setting is 'English (United Kingdom)'. 

------------------------------
Eric Hagaman
Director, Product Management
Genesys - Employees

Original Message:
Sent: 10-28-2025 23:27
From: Tom Cook
Subject: 📢New release - Ability to specify override dates in time off plans for days that are blocked or require manual review

Hi Paul,

Thank you for the update, we are integrating it into our ways of working instantly - we had previously been governing this by 'zeroing' public holidays or high volume periods, so the simplified option is great! 

We couldn't help but notice that your screenshot has dates in DD/MM/YYYY format, rather than the MM/DD/YYYY format we have previously been having to use. Can you advise how we can set that up our end? 

Regards,

------------------------------
Tom Cook

Original Message:
Sent: 10-27-2025 08:00
From: Paul Wood
Subject: 📢New release - Ability to specify override dates in time off plans for days that are blocked or require manual review

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

#TimeOff,AbsenceManagement
#WFMConfiguration,BestPractices

-------------------------------------------


------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

When will this feature be released?

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Jodi,

This feature is releasing this week.

Genesys Cloud feature release schedule - Genesys Cloud Resource Center

When will this feature be released?

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Hi Eric,

One of the departments I support within our organization, with no changes yet made, randomly now see a new notification status "Pending - Manual Approval". The time off plan is not set to auto approve and it is set to the same plan. Can you help me understand why this new status is now displaying?

Jodi,

This feature is releasing this week.

Genesys Cloud feature release schedule - Genesys Cloud Resource Center

When will this feature be released?

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Pending, which existed before the release, would now be 'Pending - Manual Approval' to be clearer and disambiguate from other added Pending sub-statuses. When you see just Pending, then it is because there is no time-off plan or they were processed earlier before this feature was enabled.

Hi Eric,

One of the departments I support within our organization, with no changes yet made, randomly now see a new notification status "Pending - Manual Approval". The time off plan is not set to auto approve and it is set to the same plan. Can you help me understand why this new status is now displaying?

Jodi,

This feature is releasing this week.

Genesys Cloud feature release schedule - Genesys Cloud Resource Center

When will this feature be released?

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Hi @Jay Langsford & @Eric Hagaman, To Al's point above if a time off request is not available but not an override date should it not still say "Pending - Waitlisted" and then for dates that are impacted by the new override feature say "Pending - Manual Approve" to help distingush between the different types of pending you can have? The system would always auto approve pending-waitlisted time-off requests if that day became availble. 

Pending, which existed before the release, would now be 'Pending - Manual Approval' to be clearer and disambiguate from other added Pending sub-statuses. When you see just Pending, then it is because there is no time-off plan or they were processed earlier before this feature was enabled.

Hi Eric,

One of the departments I support within our organization, with no changes yet made, randomly now see a new notification status "Pending - Manual Approval". The time off plan is not set to auto approve and it is set to the same plan. Can you help me understand why this new status is now displaying?

Jodi,

This feature is releasing this week.

Genesys Cloud feature release schedule - Genesys Cloud Resource Center

When will this feature be released?

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page

Apologies, I just answered my own question and I believe as long as you have it still on "Condtional Approval" the "Pending - Waitlisted" option will show. I tried to delete the message but appears in the new format you cant go to your inbox and delete any contributions as you could before. 

Hi @Jay Langsford & @Eric Hagaman, To Al's point above if a time off request is not available but not an override date should it not still say "Pending - Waitlisted" and then for dates that are impacted by the new override feature say "Pending - Manual Approve" to help distingush between the different types of pending you can have? The system would always auto approve pending-waitlisted time-off requests if that day became availble. 

Pending, which existed before the release, would now be 'Pending - Manual Approval' to be clearer and disambiguate from other added Pending sub-statuses. When you see just Pending, then it is because there is no time-off plan or they were processed earlier before this feature was enabled.

Hi Eric,

One of the departments I support within our organization, with no changes yet made, randomly now see a new notification status "Pending - Manual Approval". The time off plan is not set to auto approve and it is set to the same plan. Can you help me understand why this new status is now displaying?

Jodi,

This feature is releasing this week.

Genesys Cloud feature release schedule - Genesys Cloud Resource Center

When will this feature be released?

Hi Community, 
This week, we are excited to be rolling out the new "Ability to specify override dates in time off plans for days that are blocked or require manual review" to time off Management 🎉

With this new feature, you will be able to set specific dates or date ranges for exclusion from the day-to-day operation of the Time Off Plan. Selected that days are either not available for request or should be excluded from automated approval and held for manual review.  

Blocked days scenario:
On the 3rd of November, the Business is closed and no Time Off requests are required:

1. Select the Overrides Tab in the Time Off Plan
   • 
2. Select  "+Add" 
   • 
3. Select your required date and "Blocked from Time Off Request"
   • 
4. Confirm by clicking Add

Manual Review Scenario: All Time Off Requests for the Thanksgiving period will be manually processed:

1. Follow steps 1 and 2 from the Blocked days scenario.
2. Select the date range and Manaually Reviewed
   • 
3. Confirm by clicking Add

 When you return to the Override Dates Tab, you'll be able to view the list of dates and their override action:

More information can be found in the Resource Centre:

Navigate the time off requests page