Beyond is excited to announce a new course on Genesys Cloud: WEM - Supervisor AI for Quality Management.
This course introduces AI Scoring in Genesys Cloud, a feature that automates interaction evaluations. In addition, it covers how to configure AI Scoring and provides insights about framing evaluation questions to get better results.
Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details.
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Melissa Talamonti-Clark
Product Manager, Genesys Beyond
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