Workforce Engagement Management

Hey All - 

Question regarding the permissions for team schedule view.

Along with the Workforce Management > Agent Management Unit Schedule > View permission we also require the 
UI > Agent Activity > View .

For background, our agents do use the activity view. We are slowly working our way to have them view more, however, we do not assign training modules to our agents via Genesys we have our own enterprise level applications that support this.  
Is there a way to remove the widgets that appear on the Overview Tab in the Activity screen?
Is there thought to including the team view in the Analytics Workspace as well? As agents can also view their performance here (evaluations, interactions, their specific performance, schedule, state etc).

Note: I posed this question in the New Feature Release: Team View – See Your Colleagues' Schedules  (https://community.genesys.com/discussion/new-feature-release-team-view-see-your-colleagues-schedules)  but did hear anything.  Hoping community has some insight.

Hi Melissa

Thanks for your message, apologies for the slight delay here.

At present no there isn't a way that you could remove the Learning widget from the view. I believe that's your question here?

We don't have plans to have this view available in the Analytics Workspace at the moment, we are concentrating our efforts on the Activity view. If this is something that would be preferred, please could you add an Idea so we could track that?

Thanks

Hey All - 

Question regarding the permissions for team schedule view.

Along with the Workforce Management > Agent Management Unit Schedule > View permission we also require the 
UI > Agent Activity > View .

For background, our agents do use the activity view. We are slowly working our way to have them view more, however, we do not assign training modules to our agents via Genesys we have our own enterprise level applications that support this.  
Is there a way to remove the widgets that appear on the Overview Tab in the Activity screen?
Is there thought to including the team view in the Analytics Workspace as well? As agents can also view their performance here (evaluations, interactions, their specific performance, schedule, state etc).

Note: I posed this question in the New Feature Release: Team View – See Your Colleagues' Schedules  (https://community.genesys.com/discussion/new-feature-release-team-view-see-your-colleagues-schedules)  but did hear anything.  Hoping community has some insight.

@Andy Boland Hello, we have multiple on-queue types that our agents work on daily. Is there a role/permission that we can enable to allow agents to see different queue types on the team schedule?

Hi Melissa

Thanks for your message, apologies for the slight delay here.

At present no there isn't a way that you could remove the Learning widget from the view. I believe that's your question here?

We don't have plans to have this view available in the Analytics Workspace at the moment, we are concentrating our efforts on the Activity view. If this is something that would be preferred, please could you add an Idea so we could track that?

Thanks

Hey All - 

Question regarding the permissions for team schedule view.

Along with the Workforce Management > Agent Management Unit Schedule > View permission we also require the 
UI > Agent Activity > View .

For background, our agents do use the activity view. We are slowly working our way to have them view more, however, we do not assign training modules to our agents via Genesys we have our own enterprise level applications that support this.  
Is there a way to remove the widgets that appear on the Overview Tab in the Activity screen?
Is there thought to including the team view in the Analytics Workspace as well? As agents can also view their performance here (evaluations, interactions, their specific performance, schedule, state etc).

Note: I posed this question in the New Feature Release: Team View – See Your Colleagues' Schedules  (https://community.genesys.com/discussion/new-feature-release-team-view-see-your-colleagues-schedules)  but did hear anything.  Hoping community has some insight.

Hey All - 

Question regarding the permissions for team schedule view.

Along with the Workforce Management > Agent Management Unit Schedule > View permission we also require the 
UI > Agent Activity > View .

For background, our agents do use the activity view. We are slowly working our way to have them view more, however, we do not assign training modules to our agents via Genesys we have our own enterprise level applications that support this.  
Is there a way to remove the widgets that appear on the Overview Tab in the Activity screen?
Is there thought to including the team view in the Analytics Workspace as well? As agents can also view their performance here (evaluations, interactions, their specific performance, schedule, state etc).

Note: I posed this question in the New Feature Release: Team View – See Your Colleagues' Schedules  (https://community.genesys.com/discussion/new-feature-release-team-view-see-your-colleagues-schedules)  but did hear anything.  Hoping community has some insight.