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  • 1.  New to Development

    Posted 04-14-2025 03:20

    Hello Everyone,

    I'm new to development & API, I'm planning to learn more about this but I don't how to start also I need this very much as I'll start using API in my Genesys Cloud environment, any suggestions ?


    #Architect
    #DataActions
    #Integrations
    #PlatformAPI

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    Osama Issa
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  • 2.  RE: New to Development

    Posted 04-14-2025 05:23
    Edited by Orhun Sahin 04-14-2025 05:23

    Hello Osama!

    Welcome to the world of Genesys Cloud development! Starting to learn APIs is a great step towards leveraging the full power of the platform. Here are the steps and resources I recommend for getting started:

    1. Primary Resource: Genesys Cloud Developer Center

      • The absolute best place to start is here: Genesys Cloud Developer Center
      • On this site, you can find almost everything you need regarding APIs, SDKs (Software Development Kits), notifications, application examples, and core concepts related to Genesys Cloud development. The documentation is quite detailed and comprehensive.

    2. Exploring & Testing APIs: API Explorer

      • For discovering all the available Genesys Cloud Platform API endpoints, learning what they do, and even trying them out live, the API Explorer is an excellent tool: API Explorer
      • Pro Tip: You can log in with your own Genesys Cloud account on this page. This allows you to run API requests directly against your own Genesys Cloud organization and see the results in real-time. It's an invaluable way to understand how the APIs work and the data they return.

    3. Advanced Examples & Solutions: Blueprints

      • Once you've grasped the basics and feel a bit more comfortable with APIs, you might want to explore more complex, real-world scenario-based example solutions. The "Blueprints" section is fantastic for this: Blueprints
      • Here you'll find step-by-step guides and code examples for specific business needs (like building a custom reporting solution, integrating with external systems, etc.).

    4. Video Learning: YouTube Channel

      • If you prefer learning through videos, check out the official Genesys Cloud Developers YouTube channel for tutorials and series: Developer Engagement

    Summary Starting Roadmap:

    1. Visit developer.genesys.cloud and read through the basic concepts.
    2. Use the API Explorer to find APIs relevant to your interests (e.g., user details, queue statistics).
    3. Log in with your account and try making simple API calls via the API Explorer.
    4. Explore the Blueprints section for more specific, in-depth solutions.
    5. Supplement your learning with videos from the YouTube channel.

    It might seem a bit overwhelming at first, but by taking it step-by-step, using the resources on the Developer Center, and experimenting with the API Explorer, you can learn quickly. Don't hesitate to ask questions in the Developer Forum community if you get stuck. Good luck!



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    Orhun Sahin
    Software Development Engineer
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    Original Message


  • 3.  RE: New to Development

    Posted 04-14-2025 06:29

    Hello Orhun, 

    Thanks for your advise it's  clear and directing me the right way I really do appreciate it



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    Osama Issa
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    Original Message


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