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New video to help troubleshoot problems with PureCloud: Gather network logs with the desktop app

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  • 1.  New video to help troubleshoot problems with PureCloud: Gather network logs with the desktop app

    Posted 07-03-2019 09:40
    No replies, thread closed.
    Greetings!

    As I mentioned the past couple of months, sometimes Customer Care may need more than a console log to troubleshoot issues you may experience with PureCloud. Sometimes, a console network log, also known as simply a network log is needed.

    Last month's video showed how to get a network log with PureCloud running on Firefox. This month's video shows how to get a network log with the PureCloud desktop app.

    You can find Getting a network log with the desktop app in the View Troubleshoot Videos section of Troubleshoot PureCloud on the PureCloud Resource Center.

    As always, thanks for watching!

    All the best,
    #Self-Service

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    Ed Crabtree
    Technical Writer/Video Lead
    Genesys - Employees
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