Peter - we currently have a new endpoint in beta (hoping to GA in December) that provides access to ALL participant data in real-time. It does not allow you to search the attributes (for example - find all interactions where eye color = blue), but it does let you have real-time access to the data so you can move it into your own data lake to perform search.
In the future, we will look to make this more schematized at which point we may be able to look at offering search as well.
Hope that helps.
Chris
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Chris Bohlin
Product Manager - PureCloud
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Original Message:
Sent: 11-10-2022 07:46
From: Jan Nico Feliciano
Subject: Next Generation Participant Data
Hello Peter,
I did some digging and I came across this Idea. The description sounds close to yours - am I on the right path here? Per the roadmap tentative release is mid Q1 2023.
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Nico Feliciano
Genesys - Employees
Original Message:
Sent: 11-09-2022 16:52
From: Peter Stoltenberg
Subject: Next Generation Participant Data
Hello,
In the April Roadmap of 2022, there was a section about "next generation participant data", which would allow us to de-couple the custom attributes from the particiapnts and expose them at the conversation level. Can someone point me to the ideas that are related to this and/or provide some information on the timeline for when this is going to happen? The roadmap stated it would be done by Q4 of 2022.
Thanks
Peter
#Reporting/Analytics
#Roadmap/NewFeatures
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Peter Stoltenberg
Avtex Solutions, LLC
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