Michael_Guthrie | 2024-02-19 21:15:29 UTC | #1
I read through the forum post that's regarding my inquiry, but I have additional questions:
https://developer.genesys.cloud/forum/t/invalid-entry-no-entry-on-reusable-menus/6249
- When a default menu is triggered, is there a way for me to determine if it was triggered by a no response (no input/timeout) versus an incorrect DTMF input (no match)?
- Is there a way I can get the Default Menu Choice to ONLY be triggered on an a (no match) or no input? I don't want the caller to have the ability to press a key to trigger the Default Menu Choice; I don't want it to be a selectable option. Architect is forcing me to assign a DTMF key to the Default Menu Choice by giving me an error, but I want to avoid that.
Michael_Guthrie | 2024-02-21 15:42:54 UTC | #2
Actually, I only need question 1 answered, because for question 2 if I assign it to a key that I don't need (* for example) then I can just treat it as being an invalid key pressed like all of the others numbers that are not on the DTMF menu.
Most importantly I need to be able to determine if the caller pressed no key, or pressed a wrong key.
ErnestJohnNuque | 2024-03-11 14:39:30 UTC | #3
@Michael_Guthrie ,
I did this,
- I set up a default menu choice and jump it to a reusable task "Invalid/No Input Task"
- I added all invalid inputs and make it jump as well on the same reusable task "Invalid/No Input Task"
- on the "Invalid/No Input" reusable task I create a condition to check variable Menu.LastCollectionNoInput
True = No input False = Input was provided (but that input is an incorrect options)
thus I was able to create my response accordingly, you can try it and check if it will work with you.
system | 2024-04-11 14:39:33 UTC | #4
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