vincezhou | 2021-01-14 17:02:10 UTC | #1
I have built an inbound flow. Then I set up a call route with an addresses +13179831227 as the dial-in number. I logged in as admin and I selected my Phone_Admin in WebRTC phone.
When I dialed +13179831227, I could hear the sound from dialpad. However after call is connected, it's all silent and I couldn't hear any prompt from the IVR call flow.
What could be the cause of it?
tim.smith | 2021-01-14 17:05:06 UTC | #2
General product configuration questions and issues should be posed to the Genesys Cloud Community Forum or reported via a Genesys Cloud Care case. This forum is specific to questions about the Platform API and customizations.
system | 2021-02-14 17:05:08 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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