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No speech path in Purecloud calls

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  • 1.  No speech path in Purecloud calls

    Posted 05-30-2018 03:57
    No replies, thread closed.
    Hello,

    We have issue with speechpath or RTP streams on active call, from Purecloud we can successfully establish a SIP call, however both parties (called and calling) are not hearing voice speech !

    When I go through some interactions within (Performance>interactions) to listen the recording, I can hear the called party (external side) but not calling party (Purecloud user)

    I cannot hear the ringback tone aslo when intiating call

    I checked Wireshark traces, we can see that Purecloud (Edge server) not sending RTP payload packets

    any idea ?


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