Genesys Cloud - Main

Hello,

I've assigned all Alert Permissions to a Role. When they want to create a new Alert Rule (Performanc//Workspace//Alert Rules). They get the notification that they have no permission to create a new rule.

Did I forget to assign any permission?

Thanks for your Help

Hi @Dirk Krampe - this seems like a bug. Can you log a support ticket for this so we can get this looked into as soon as possible?

Thanks,

Hello,

I've assigned all Alert Permissions to a Role. When they want to create a new Alert Rule (Performanc//Workspace//Alert Rules). They get the notification that they have no permission to create a new rule.

Did I forget to assign any permission?

Thanks for your Help

Any idea if this issue has been fixed yet? Last message on this thread was from 21 Feb 2024 yet I'm getting this same issue now in Oct '24.

Thanks

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David Rigler
Professional Services Engineer

Original Message:
Sent: 02-21-2024 09:12
From: Nikhil Ponnam
Subject: Not able to create an alert rule

Hi @Dirk Krampe - this seems like a bug. Can you log a support ticket for this so we can get this looked into as soon as possible?

Thanks,

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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX

Original Message:
Sent: 02-21-2024 05:30
From: Dirk Krampe
Subject: Not able to create an alert rule

Hello,

I've assigned all Alert Permissions to a Role. When they want to create a new Alert Rule (Performanc//Workspace//Alert Rules). They get the notification that they have no permission to create a new rule.

Did I forget to assign any permission?

Thanks for your Help

#SystemAdministration

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Dirk Krampe
Sixt SE
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