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  • 1.  Not able to open Genesys Desktop App

    Posted 03-12-2024 08:58
      |   view attached
    No replies, thread closed.

    Hello Folks,

    We have recently installed Genesys pure cloud application in Windows 10 and it's first asking to put the Organization name and after giving the Organization name, it's giving option to sign in and we are clicking on Microsoft icon for SSO and after that it says " App Initialization Error, Failed to Fetch Feature Toggles"

    Could you please suggest how do we fix the issue?

    Thanks in Advance.


    #SystemAdministration

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    Datta Rajdeep
    AXA Group Operations SAS
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  • 2.  RE: Not able to open Genesys Desktop App
    Best Answer

    Posted 03-15-2024 23:50
    No replies, thread closed.

    Sounds like you have something not correct in the SSO sign up.  You need to make sure your Gallery App is setup correctly with the correct region.  Also, I would suggest you move to the Web Client and test there.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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