Genesys Cloud - Main

Hi All,

Greetings!

We have a Use case where we want to play processing prompt dynamically based on certain condition. But Architect data action node is only allowed to play static (system & User prompt). Any suggestions would be helpful to us.

Workaround: We are thinking otherwise to create multiple 'data action' nodes for same api with different processing prompt.

Hi Swati Shrivastava, 

Yeah, that's a tool design.
One alternative is to set "No value" and play a short message before the action runs.

For a truly dynamic option, it would be best to suggest this as a product improvement in the Genesys Ideas.