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Not recieving refresh token | Authorization Code

  • 1.  Not recieving refresh token | Authorization Code

    Posted 06-05-2025 18:26

    AbdullahAlhariri | 2023-06-23 11:21:08 UTC | #1

    Hi,

    At logging in with the Authorization Code method and calling this endpoint: https://login.mypurecloud.de/oauth/token. Mentioned in the docs: https://developer.genesys.cloud/authorization/platform-auth/use-authorization-code

    When I exchange authorization Code for Access Token I get as a response:

    {
  "access_token": "***",
  "token_type": "bearer",
  "expires_in": 86399,
}

    And I don't get a refresh token like what has been documented in docs

    Any help would be appreciated

    tim.smith | 2023-06-23 13:48:35 UTC | #2

    This appears to be a bug. Please open a case with Genesys Cloud Care to report that the login service is not behaving as documented.

    AbdullahAlhariri | 2023-06-23 14:49:09 UTC | #3

    tim.smith, post:2, topic:20637
    Genesys Cloud Care

    Thanks,

    Can you inform me how to report to Genesys Cloud Care?

    tim.smith | 2023-06-23 14:59:43 UTC | #4

    https://help.mypurecloud.com/articles/contact-genesys-cloud-care/

    AbdullahAlhariri | 2023-06-26 15:13:51 UTC | #5

    Before I open a case, could it also be that I don't have permission to get a refresh token?

    When recieving client secret and client key it should be set to some permissions.

    So, Could not enough permissions be the problem here?

    tim.smith | 2023-06-26 15:21:23 UTC | #6

    There is no documented scenario where the refresh code will not be returned for an auth code grant.

    system | 2023-07-27 15:22:10 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20637



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