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  • 1.  Not seeing the Contact Center-->Panel Manager

    Posted 01-12-2023 09:26
    No replies, thread closed.
    Good day,

    Yesterday's release notes (1/11/23) mentioned the ability to set the default panel for agent interactions. This is something we really want to be able to use, however, it is not showing up in our tenant as an option. There is no Panel Manager under Contact Center (after multiple cache flushes and restarts) and the permissions that are mentioned (agentUI > defaultPanels > Edit permission) are not an option. There is no "agentUI", just "UI > Agent", but no defaultPanels option.

    Is anyone seeing this option in their tenant?
    Thanks
    Marty
    #SystemAdministration

    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------


  • 2.  RE: Not seeing the Contact Center-->Panel Manager

    Posted 01-12-2023 09:32
    No replies, thread closed.
    Disregard. The Agent UI permissions finally showed up this morning and once I manually added those permissions to the admin roles, I am able to see the Panel Manager now.  
    Marty

    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------

    Original Message


  • 3.  RE: Not seeing the Contact Center-->Panel Manager

    Posted 01-12-2023 10:54
    No replies, thread closed.
    Did you already manage to use (custom) widgets as the default panel, instead of the standard ones?
    Next to the standard ones, I'm also able to assign custom created widgets (used to handle third party interactions), but I cannot get those to work (it then just doesn't use any)

    ------------------------------
    Peter Van Zalingen
    Frontline Solutions B.V.
    ------------------------------

    Original Message


  • 4.  RE: Not seeing the Contact Center-->Panel Manager

    Posted 01-12-2023 11:03
    No replies, thread closed.
    Sorry, we have not. We use the script panel heavily in our tenant so that is our default.

    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------

    Original Message


  • 5.  RE: Not seeing the Contact Center-->Panel Manager

    Posted 01-12-2023 11:08
    No replies, thread closed.
    understandable ;-) at least this has been a pretty nice addition for your case then!
    Maybe others might have run into my same problem, thanks for the quick response.

    ------------------------------
    Peter Van Zalingen
    Frontline Solutions B.V.
    ------------------------------

    Original Message


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