Murugan_Duraisamy | 2016-08-04 21:15:49 UTC | #1
Hi Dev,
How can I identify/determine a notification response is belongs to Inbound call/Hold/Resume activity
I subscribed 'v2.users.{id}.conversations' notification
When i take inbound call i got four notification so, filtered notification event based on the below condition customer:CONNECTED; confined:false; muted:false; held:false ivr:DISCONNECTED; confined:false ;muted:false; held:false acd:DISCONNECTED; confined:false; muted:false; held:false agent : CONNECTED; confined:false; muted:false; held:false
After that i was placed customer on hold and resume, I am getting two notification for each activity When i resume a call, I am getting two notification. The second notification response same as with above combination.
Is there any way we can subscribe topic for each call controls(ex:Hold/Resume/swap/Consultant call,merge call).
KevinGlinski | 2016-08-05 12:22:26 UTC | #2
The only way is to maintain conversation state yourself and then doing a diff on the properties you care about when the notifications come in.
Murugan_Duraisamy | 2016-08-06 17:02:42 UTC | #3
Thanks for updates KevinGlinski.
Murugan_Duraisamy | 2016-08-08 16:30:23 UTC | #4
Hi All,
Quick question about putting call on hold/resume through Hardphone. In 'v2.users.{id}.conversations' topic response, i want to determine whether the hold/resume is initiated by Harphone.
Something like "heldType": "ENDPOINT"
tim.smith | 2016-08-08 16:43:21 UTC | #5
That data isn't currently tracked. You can log your use case for the feature in the API Enhancement Requests category, however.
Murugan_Duraisamy | 2016-08-08 17:15:33 UTC | #6
Thanks tim, Sure, I will log my use case
system | 2017-08-28 19:26:02 UTC | #7
This post was migrated from the old Developer Forum.
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