mylesh | 2017-12-20 20:17:25 UTC | #1
Hi there,
I'm investigating how to integrate purecloud call activity into a wider analytics and eventing pipeline.
Is there any way to set up a traditional webhook where you guys HTTP post us notifications about outbound / inbound calls etc?
While the websocket subscription sort of works, it see more suitable for a case by case / user by user listening. We would have to continually set up subscriptions and ensure we're listening all the time. Ideally I want one endpoint which will listen for all activity on our org. We can then relay & enrich the data centrally.
Cheers, M
tim.smith | 2018-01-02 16:51:49 UTC | #2
The web socket notifications are the only real-time outbound integration point; we do not send outbound webhooks.
You may be interested in the Notification Relay open source project. It comes with a framework to subscribe to notifications and then you use write your own transformation to do something with the event. For example, you could write a transformation to send the event as an outbound webhook. https://github.com/MyPureCloud/notification-relay
system | 2018-02-02 16:55:55 UTC | #3
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