alex7 | 2023-10-26 10:37:13 UTC | #1
Right now when I have a Message In-queue flow, when an agent is connected, there is no update on the Messenger widget.
Is there a way that the change in status, or participant, can be notified to the customer similar to the status that is displayed when a conversation starts and ends?
Or in the In-queue, is there a way we can have some treatment when on the way out of the queue?
Angelo_Cicchitto | 2023-10-26 10:58:24 UTC | #2
Hi - this is a feature we are evaluating for future roadmap, see this Idea > https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-146
system | 2023-11-25 10:58:55 UTC | #3
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