anon96077842 | 2017-10-06 08:37:53 UTC | #1
What API would i need to use if we would creata a webservice that querys a queue and return number of agents "on queue".
anon39326996 | 2017-10-06 12:17:44 UTC | #2
This API should do it for you: https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
tim.smith | 2017-10-06 14:59:09 UTC | #3
That's for conversation details. To get queue stats like available agents use this: https://developer.mypurecloud.com/api/rest/v2/analytics/queue.html
anon96077842 | 2017-10-13 10:09:33 UTC | #4
Thanks Tim and Lucie!
system | 2017-11-13 10:09:34 UTC | #5
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