Hi,
Is this something you want to do frequently, or just one-offs?
That fruit-salad of hexadecimal is what's known as the Globally Unique Identifier (GUID) for the user. To find out who it is (one method):
1. Copy everything between the / and the :
2. Go to Admin->People and open any user at all.
3. In the URL, you will see the GUID of the user you just opened. Simply replace it with the one you copied in step 1.
There are other methods, such as using the API Explorer, but this approach is probably quickest.
HTH
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Paul Simpson
Eventus Solutions Group
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Original Message:
Sent: 01-31-2023 16:24
From: Kelley Burtner
Subject: Obtaining Information from Audit Viewer
We use multiple queues and are frequently activating and deactivating agents from the queues. When using audit viewer to look at the activations and deactivations for our queues it shows the user that made the changes, however, I cannot find the agents that were changed in the audit viewer. Expanding the details only provides me with the following:
QueueMember/c824549a-7fb1-4b0b-bf9d-a98671e7267b:676266fc-2c16-4a11-b43d-7481a98736b1:joined
Does anyone know how to take this information to determine what agent was updated? Or know of another way I might be able to obtain this information?
Thanks!
#Reporting/Analytics
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Kelley Burtner
North American Bancard
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