Laurent_VALET | 2020-01-13 16:43:32 UTC | #1
Hello, i'm trying to turn a user Off-Queue I'm using the api patch api/v2/users/{userId}/presences/{sourceId}
It seems to work fine but when the user moves the off-queue/on-queue button, the user does not receive call. He needs to move to busy, then available, then on-queue to receive a call
Could you help me Kind regards
Laurent
tim.smith | 2020-01-13 18:27:08 UTC | #2
This is likely caused by CORE-6308, but will require additional investigation of your org's data to confirm. Customer-specific data cannot be investigated via the forum; please open a case with PureCloud Care to investigate further and request that the fix for the issue be prioritized.
system | 2020-02-13 18:27:12 UTC | #3
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This post was migrated from the old Developer Forum.
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