Hi Daniel,
Excited about your response to this thread. But as per Genesys technical engineer( R2S ) would be the best solution for my requirement. Please check and advise this is case no: Case #0003468333
I understand that you're asking about On-Prem Verint Call Recording Export to Genesys Cloud CX. Let me assist you with this, based on what you want to achieve I think that Genesys Recording as a Service (R2S) would be the best solution as it is also stated in the use cases. This integration is managed by our professional services, I would highly recommend reaching out to your CSM or TAM for them to help you get a resource from our professional services.
------------------------------
Ramamoorthy Shanmugam
Softel Communications Inc.
------------------------------
Original Message:
Sent: 03-25-2024 12:44
From: Daniel Ho
Subject: On-Prem Verint Call Recording Export to Genesys Cloud CX
Unfortunately there is no method to inject 3rd-party recordings into Genesys Cloud CX for storage and playback. As Breno indicated, R2S is our recommended solution when it comes to keeping historical 3rd-party recordings. Otherwise, the customer would need to consider keeping their existing Verint deployment.
------------------------------
Director, Product Management – Recording and Real-time Supervision, Workforce Engagement Management (WEM)
Original Message:
Sent: 03-21-2024 15:11
From: Ramamoorthy Shanmugam
Subject: On-Prem Verint Call Recording Export to Genesys Cloud CX
Hi All,
The end customer is looking for existing on-premise Verint recording files exported to Genesys Cloud CX. Does Genesys have any tool/accelerator that leverages this please check and advise.
S.Ram
#Implementation
------------------------------
Ramamoorthy Shanmugam
Softel Communications Inc.
------------------------------