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  • 1.  One-way audio or Silent callers

    Posted 08-18-2025 07:36

    We are seeing consistent silent calls from 2 users, After reviewing the WebRTC diagnosis it sometimes shows Network failures.

    Can someone suggest a permanent solution to this recurring problem.

    Attached are common

    WebRTC diagnosis reports
    WebRTC diagnosis reports

    WebRTC reports.


    #SIP/VoIP
    #Telephony

    ------------------------------
    Revanth Yadav
    Technical support Analyst
    ------------------------------


  • 2.  RE: One-way audio or Silent callers
    Best Answer

    Posted 08-18-2025 10:55

    Hi Revanth,

    I would check with your network/IT team to find out what is causing them to fail.

    If its only specific workstations or users that are having the issue, then its likely linked to something on those computers/profiles that is blocking the access. 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: One-way audio or Silent callers

    Posted 08-19-2025 10:23

    Have you checked firewall settings on their computers to be sure those address renges are allowed?



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 4.  RE: One-way audio or Silent callers

    Posted 08-19-2025 11:06

    Hi George,

    I have asked our network team to check the configuration if that is compatible with Genesys.



    ------------------------------
    Revanth Yadav
    Technical support Analyst
    ------------------------------

    Original Message


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