Hi Debora,
From what I understand there are no disconnect event with open messaging.
The integration we have uses Triggers to send an API call to the integrated party on v2.detail.events.conversation.{id}.user.end to solve the issue.
Other integrations seems to use a similar approach.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 12-04-2025 07:18
From: Debora Lopes
Subject: Open Messaging - Disconnect Event
Hi team,
Is it possible to detect agent disconnect events via the Open Messaging integration?
I am aware that we can use the Notification Service or Conversation APIs for this, but I am looking for a solution that leverages the events already being received by the integration to avoid additional overhead.
I checked the documentation and couldn't find any usefull info for this.
#PlatformAPI
#PlatformSDK
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Debora Lopes
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