Cezary_Chwalisz | 2025-02-17 15:04:11 UTC | #1
Hello, I'd like to block option to transfer digital interaction directly to other user. It means that there will only option to transfer through queue. To be honest can't find how to do it. I set permissions on a role only for: Conversation > Communication > consultTransferQueue Consult transfer is allowed only to queue destination Conversation > Communication > blindTransferQueue Blind transfer is allowed only to queue destination
even if the other options are unchecked (like: blindTransferAgent, blindTransfer) there is still an option to directly transfer digital interaction (open messaging like messenger, whatsapp) to other agent.
Cezary_Chwalisz | 2025-02-18 08:35:12 UTC | #2
We can close this ticket. I saw on roadmap that this feature will be delivered at 31.03.2025 https://genesyscloud.ideas.aha.io/ideas/TEL-I-306
system | 2025-03-21 08:35:57 UTC | #3
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This post was migrated from the old Developer Forum.
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