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  • 1.  Optimizer reporting issue for the month of May

    Posted 07-25-2024 19:40
    No replies, thread closed.

    Hi, I use the optimizer's top viewed article section to track our articles usage by month. I noticed in the month of May the optimizer reported data that was about 90% lower than our usual month. Each month before and after May the optimizer reports a common average other than the outlier of May. We didn't make any changes to our knowledge base or chat bots in the month of May either so I believe that this could have been an error. Is this a known issue?


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Reporting/Analytics

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    James Rice
    Washington Dental Service
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  • 2.  RE: Optimizer reporting issue for the month of May

    Posted 07-26-2024 16:28
    No replies, thread closed.

    Hey James,

    Welcome to the Community! I was checking internally and I was not seeing similar happen around that time. Was there any change in interaction volume at the time?



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 3.  RE: Optimizer reporting issue for the month of May

    Posted 07-29-2024 16:44
    No replies, thread closed.

    That's what made it stand out because there was no large change in interaction volume. 



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    James Rice
    Washington Dental Service
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    Original Message


  • 4.  RE: Optimizer reporting issue for the month of May

    Posted 08-21-2024 13:25
    No replies, thread closed.

    Any other suggestions for trouble shooting? 



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    James Rice
    Washington Dental Service
    ------------------------------

    Original Message


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