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  • 1.  Option to enable agent to redirect to a script midway through a call

    Posted 02-08-2023 10:38
    No replies, thread closed.
    Hi all, 

    I am new to this community and want to understand is there the capability to redirect a customer midway through a call to a script that the customer needs to acknowledge. For example BNPL terms and conditions. once they have listened to and accepted they can transferred back to the agent to continue the call?

    Any help would be appreciated. 

    thanks

    Kieran
    #Telephony

    ------------------------------
    Kieran Mcloughlin
    J Sainsbury Plc
    ------------------------------


  • 2.  RE: Option to enable agent to redirect to a script midway through a call

    Posted 02-08-2023 12:25
    No replies, thread closed.
    You can put a button on the screen pop that will transfer the caller to a secure flow. Use the secure flow to play mandatory message that the caller needs to hear. You could enter a collect input in that flow for them to acknowledge that they've heard the message, but you'd need to store that data somewhere if you intend to keep it. i.e create a data action that writes the callers ANI, Date/Time and True/False acknowledgement to a database.

    ------------------------------
    Blake Anderson | Sr. Telecom Engineer
    BEST BUY CO., INC.
    ------------------------------

    Original Message


  • 3.  RE: Option to enable agent to redirect to a script midway through a call

    Posted 02-08-2023 13:01
    No replies, thread closed.
    Thanks Blake for the response, much appreciated

    ------------------------------
    Kieran Mcloughlin
    J Sainsbury Plc
    ------------------------------

    Original Message


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