This is still on the PureConnect roadmap. It's actually the #1 backlog item. We don't have a date yet due to some logistical issues we're working through. The hope right now is that it won't require any code changes to validate Oracle 19c so we could announce it out-of-band of the product release cycle.
That said, have you tried it in a test environment? If so, did it work? I'd be interested to know if you experienced any failures. Using unvalidated software doesn't mean you won't receive support. If a problem is found to be caused by using unvalidated software, the workaround may be to move to something which has been validated.
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Scott Thomas
Director of PM
PureConnect
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Original Message:
Sent: 05-30-2022 06:37
From: KANNAN GOPALAKRISHNAN
Subject: Oracle 19C Validation
Our customer needs to upgrade their Oracle database to 19c which is currently 12c (64-bit) 12.1.0.2.11 because it's end of support on 31.07.2022.
Currently this is yet to be officially supported by Genesys and as per the PureConnect Product Ideas Lab this was likely be in place by 2022 H1. Anyone has the latest on this topic since we are already nearing the end of support from oracle and there is Eol announcements for Pureconnect.
#Roadmap/NewFeatures
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KANNAN GOPALAKRISHNAN
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