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  • 1.  Org wide rate limiting

    Posted 06-05-2025 18:22

    TheRealKevinGlinski | 2022-06-14 18:20:51 UTC | #1

    I'm trying to track down the cause of a rate limiting issue. Can I get a quick sanity check that these APIs are rate limited on a per user/per app basis and not a per organization basis?

    api/v2/workforcemanagement/managementunits/{managementUnitId}/historicaladherencequery
api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/headcountforecast
api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/agentschedules/query
api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/generationresults
api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/data
api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
api/v2/groups/{groupId}/members
api/v2/flows/outcomes
api/v2/analytics/users/details/query
api/v2/analytics/conversations/details/query
api/v2/integrations/clientapps/unifiedcommunications

    Thanks, Kevin

    tim.smith | 2022-06-14 18:44:43 UTC | #2

    The Operation Information section in the new API Explorer documents the known limits for the resource. Example for GET /api/v2/groups/{groupId}/members:

    There is an outstanding issue that most of the WFM resources are not correctly associated with their limits, however the limits that apply to some WFM resources can be found in the full list of limits here: https://developer.genesys.cloud/organization/organization/limits#workforce-management. I have a request out to someone from the WFM team to help identify which of those limits apply to the WFM resources you're using.

    If you're unable to track down a limit that makes sense for the behavior you're seeing, please open a case with Genesys Cloud Care to investigate further. The limits documented in API Explorer may not be an exhaustive list; there are additional limits that are implemented directly in a backend service that are not registered with the limits service that produces this data. I know for sure this applies to analytics resources, and it may apply to others as well.

    TheRealKevinGlinski | 2022-06-15 14:10:48 UTC | #3

    Thanks Tim, i see where these values are pulled from the /limits apis, how does a limit get mapped to the api resource? is that info public?

    also, typeo in Configurrable

    tim.smith | 2022-06-15 14:23:13 UTC | #4

    The info on the https://developer.genesys.cloud/organization/organization/limits page is actually sourced from the backend limits service and compiled into the site. The Resource(s) column is how the limits get mapped to resources. However, that field is just documentation; each backend service has to explicitly implement the limit checks that are documented. This is how there are some limits that don't have mapping information but are still applied to certain resources (i.e. WFM limits).

    system | 2022-07-16 14:23:37 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 15148



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