My biggest request for years has been make learning about new features easier and all in one spot! How did I not know the library had been re-worked?? I am going to go dive in there today- Hope there are some quick tutorials for all the things I don't know or aren't doing the most efficient way possible.. I also somehow missed viewing the agent activity widget update as an admin..... Gosh Cherri get it together!
Unfortunately, my team hasn't been able to see the benefits of scheduling coaching due to a glitch somewhere (don't worry the Genesys team has been working on this).
So that being said, my favorite after MUCH thought, I would say my favorite is the automatic best method selection forecast with the ability to make adjustments either by the week or the day for expected increase/decrease in volume is working well! This saves us from having to import our own forecast.
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Cherri Lindquist
Company Nurse
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Original Message:
Sent: 08-10-2022 12:31
From: Tracy Vickers
Subject: Our WEM Top 5 Favorite Features - share your thoughts?
Genesys Workforce Engagement Management releases a lot of powerful features throughout the year that help to keep your call centers running at their best.
But, out of all these releases, FIVE really stood out to us as game changers!
Want to know which ones we chose?
Then watch the video to see if we picked one of your favorites!
We realize our choice may not be yours 😐 so let us know, reply to this discussion - which feature is your favorite and why, did we miss yours? If you do, there's something special in it for you...
Anyone joining the conversation by the end of August gets the chance to win a pick from the prize wall - don't miss out!
#Genesys Cloud CX
#Workforce Engagement Management
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Tracy
Genesys
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