Workforce Engagement Management

 View Only

Sign Up

  • 1.  Outages

    Posted 04-10-2025 13:38

    So technically not strictly WFM Related.  Curious what other centers/organizations do should Genesys completely go down.  Our customers have backup mailboxes they can utilize but what does everyone do for phone calls?  If i need to post elsewhere please let me know.

    Thanks


    #Other/Not Sure

    ------------------------------
    Shirley Harbers
    NA
    ------------------------------


  • 2.  RE: Outages

    Posted 04-10-2025 14:10

    That is a great question: We too use Genesys for phone, reporting, call monitoring. and phones. And we recently experience a Genesys outage that caused our company and others to be down for several hours. What can we do in a scenario like that? 



    ------------------------------
    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------

    Original Message


Related Content