Yesterday there was a degraded call service issue that affected outbound call service for Americas (US West) customers.  After the issue was resolved and outbound service restored, we noticed later in the day that outbound capability only worked for those phones assigned to a user.  For all of our standalone phones, calls made to go outside the organization were receiving a message saying "insufficient dialing privileges."  We can call internally from our standalones but cannot call outside.  A ticket has been opened but I am wondering if anyone else has experienced the same issue with their standalone phones.

Is that a message from Genesys or your carrier?  I don't remember any message like that in Genesys Cloud.  Did you reboot the phones to establish the registration?  If I had to take a wild guess, I would say the phone's secondary registration is on an old system that is still active.  

Yesterday there was a degraded call service issue that affected outbound call service for Americas (US West) customers.  After the issue was resolved and outbound service restored, we noticed later in the day that outbound capability only worked for those phones assigned to a user.  For all of our standalone phones, calls made to go outside the organization were receiving a message saying "insufficient dialing privileges."  We can call internally from our standalones but cannot call outside.  A ticket has been opened but I am wondering if anyone else has experienced the same issue with their standalone phones.

We rebooted the phones and performed factory resets but that didn't help. I heard back from Michael F. at Ttec.  Genesys provided two possible recommendations. The first was to change the Site on the phone and then retry a call. if the call was a success, then change Site back to what it was and retest (this did not correct the issue).  The second was to delete the phone from phone management and then recreate it and test.  That somehow did the trick and outbound access was restored.

Is that a message from Genesys or your carrier?  I don't remember any message like that in Genesys Cloud.  Did you reboot the phones to establish the registration?  If I had to take a wild guess, I would say the phone's secondary registration is on an old system that is still active.  

Yesterday there was a degraded call service issue that affected outbound call service for Americas (US West) customers.  After the issue was resolved and outbound service restored, we noticed later in the day that outbound capability only worked for those phones assigned to a user.  For all of our standalone phones, calls made to go outside the organization were receiving a message saying "insufficient dialing privileges."  We can call internally from our standalones but cannot call outside.  A ticket has been opened but I am wondering if anyone else has experienced the same issue with their standalone phones.