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  • 1.  Outbound call with callback

    Posted 07-14-2022 04:38
    No replies, thread closed.
    Here is a strange one but could be useful if anyone has achieved this

    We call lots of companies for travel bookings that have a very long hold time, over an hour in some cases, this ties the agent up while its waiting to answer

    Has anyone created anything that an agent can dial and then drop out of the call, then when the call is answered in an hour, then calls back into the flow, queue?? to route to an agent? we would have to play something back to the answering agent so they know what it is.  

    An outbound agentless campaign might do it but the number to call needs to be dynamic and able to be assigned by the agent

    I cant think of a way to do this. 

    Andy
    #Outbound
    #Unsure/Other

    ------------------------------
    Andy Jackson
    Ten Lifestyle Management Limited
    ------------------------------


  • 2.  RE: Outbound call with callback

    Posted 07-27-2022 22:29
    No replies, thread closed.
    Use a script or a widget to all the agent to enter the phone number or take the current phone number and put into an agentless campaign via the API.  The Outbound Flow will read who initiated it and be able to transfer back.  The problem is the long wait for someone to pickup.  You might need a bot or tons of loops.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Outbound call with callback

    Posted 07-28-2022 10:12
    No replies, thread closed.

    Yes it's a bit of a nasty one to try and deal with isn't it

     

     

    Thanks

     

    Andy Jackson

     

     



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