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Outbound calls - Change caller id and caller name by using rule management

  • 1.  Outbound calls - Change caller id and caller name by using rule management

    Posted 06-05-2025 19:27

    Noman_Hassan | 2025-01-16 20:15:29 UTC | #1

    We want to manipulate the Caller name / Caller number through an outbound Pre-Call rule in a Campaign. The Caller ID and E.164 format Caller number are defined on the contact list against each contact.

    I can change the caller name, but caller numbers appear the same as those I configured on the campaign configuration.

    Any help fixing this issue would be highly appreciated.

    Jerome.Saint-Marc | 2025-01-17 15:55:01 UTC | #2

    Hello,

    The developer Forum is focused on API usage and customizations. For inquiries about the base product's behavior, posting on the Genesys Cloud Community Forum or opening a case with Genesys Cloud Care is more appropriate.

    Regards,

    system | 2025-02-17 15:55:23 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 31261



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