Genesys Cloud - Main

 View Only


Discussion Thread View
Back to discussions
Expand all | Collapse all

Outbound Campaign dialing each contact in specified callable time from the contact list

  • 1.  Outbound Campaign dialing each contact in specified callable time from the contact list

    NEW MEMBER
    Posted 2 days ago

    Hi Everyone,

    Quick question... Is there a method within the campaign management for Progressive dialing mode where we can take the callable time for each contact from the contact list and dial accordingly ?

    We have one use case scenario for Outbound campaign in Genesys Cloud. We have one contact list where for each contact, there is callable time and one black out time duration is mentioned.
    We have to use progressive dialing mode and call at or after the callable time mentioned in the contact list and should not call during the black out time period.


    #Outbound

    ------------------------------
    Ashish Kumar Sinha

    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources