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  • 1.  Outbound campaign - How to get the position of a contact in a contact list?

    Posted 04-08-2025 12:00
    No replies, thread closed.

    Hi 

    We are using outbound campaign to contact some of our customers, and we need to understand the current "position" of a contact / lead in a specific contact list, knowing that this position is being changed according to the dynamic queuing & sorting.

    Is there any way to consult the current position of in alternative the next 50 contacts (for instance) that will be called?

    Thanks in advance

    Regards


    #Outbound

    ------------------------------
    Luis Lucio
    ------------------------------


  • 2.  RE: Outbound campaign - How to get the position of a contact in a contact list?
    Best Answer

    Posted 04-08-2025 16:15
    No replies, thread closed.

    Hello Luis,

    You may want to check out the API Explorer. There are several API calls listed under the Outbound category that may help you like this one:

    https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-outbound-campaigns--campaignId--progress



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Outbound campaign - How to get the position of a contact in a contact list?

    Posted 04-11-2025 03:46
    No replies, thread closed.

    Hi Jason, Thanks for your reply.

    Unfortunately, so far, we haven't found an API that fits our purpose. If we find a solution, will post were to all the community.

    Regards



    ------------------------------
    Luis Lucio
    ------------------------------

    Original Message


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