alialjohani | 2018-09-05 10:31:07 UTC | #1
Hello Everyone,
I would like to know if there are APIs that allow me to select the agents when running outbound campaign ? The customer would like to select/ prefer some agents to work on the outbound campaign.
However, I was looking under outbound dialing APIs, but I didn't find any tool related to agent except the following: /api/v2/outbound/campaigns/{campaignId}/agents/{userId} "Send notification that an agent's state changed"
Any ideas, please.
Best Regards, Ali
tim.smith | 2018-09-06 14:25:23 UTC | #2
You can control that via altering queue membership.
alialjohani | 2018-09-09 06:57:18 UTC | #3
Dear Tim, Thank you for the feedback. So, I will set one specific queue for outbound campaign, and then I will use /api/v2/users/{userId}/queues/{queueId}
in order to update this special queue.
Thank you very much for your support, Tim. Best Regards, Ali
system | 2018-10-10 06:57:21 UTC | #4
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