Genesys Cloud - Main

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks

hi Robert, thanks for your response
i don't think you understand my issue.
my automatic campaigns starts everyday from 9 to 6.
as my understanding  the flow only starts when the call is "picked up" by a customer or answering machine. then the flow checks if it's a holiday or not, but the call is already made. so, there's no way to tell an automatic campaign to not call or starts on a holiday. 

so if i'm having a holiday in the middle of the week i need to stop manually the campaign before it starts because schedules/schedule groups don't seem to apply to outbound campaigns

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks

hi Robert, thanks for your response
i don't think you understand my issue.
my automatic campaigns starts everyday from 9 to 6.
as my understanding  the flow only starts when the call is "picked up" by a customer or answering machine. then the flow checks if it's a holiday or not, but the call is already made. so, there's no way to tell an automatic campaign to not call or starts on a holiday. 

so if i'm having a holiday in the middle of the week i need to stop manually the campaign before it starts because schedules/schedule groups don't seem to apply to outbound campaigns

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks

yes but i can't find anywhere on the outbound campaign options where to set up a holiday and apparently schedule groups don't apply to outbound campaings.
i have to manually change the own campaign schedule to not work on that day and do this everytime i have a holiday every month.
why having schedule groups where i can set up holidays and not working with outbound campaigns. beats me.

thanks

hi Robert, thanks for your response
i don't think you understand my issue.
my automatic campaigns starts everyday from 9 to 6.
as my understanding  the flow only starts when the call is "picked up" by a customer or answering machine. then the flow checks if it's a holiday or not, but the call is already made. so, there's no way to tell an automatic campaign to not call or starts on a holiday. 

so if i'm having a holiday in the middle of the week i need to stop manually the campaign before it starts because schedules/schedule groups don't seem to apply to outbound campaigns

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks

yes but i can't find anywhere on the outbound campaign options where to set up a holiday and apparently schedule groups don't apply to outbound campaings.
i have to manually change the own campaign schedule to not work on that day and do this everytime i have a holiday every month.
why having schedule groups where i can set up holidays and not working with outbound campaigns. beats me.

thanks

hi Robert, thanks for your response
i don't think you understand my issue.
my automatic campaigns starts everyday from 9 to 6.
as my understanding  the flow only starts when the call is "picked up" by a customer or answering machine. then the flow checks if it's a holiday or not, but the call is already made. so, there's no way to tell an automatic campaign to not call or starts on a holiday. 

so if i'm having a holiday in the middle of the week i need to stop manually the campaign before it starts because schedules/schedule groups don't seem to apply to outbound campaigns

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks

yes but i can't find anywhere on the outbound campaign options where to set up a holiday and apparently schedule groups don't apply to outbound campaings.
i have to manually change the own campaign schedule to not work on that day and do this everytime i have a holiday every month.
why having schedule groups where i can set up holidays and not working with outbound campaigns. beats me.

thanks

hi Robert, thanks for your response
i don't think you understand my issue.
my automatic campaigns starts everyday from 9 to 6.
as my understanding  the flow only starts when the call is "picked up" by a customer or answering machine. then the flow checks if it's a holiday or not, but the call is already made. so, there's no way to tell an automatic campaign to not call or starts on a holiday. 

so if i'm having a holiday in the middle of the week i need to stop manually the campaign before it starts because schedules/schedule groups don't seem to apply to outbound campaigns

hi there

i'm running a couple of agentless campaings on my organization. 

but i'm wondering how outbound campaigns behave if i have holidays on my schedules group.

in the schedule help page says "architect uses schedules to determine how to manage inbound and outbound interaction routing. For example, a schedule can determine which flow to execute during open or closed hours"

but in my case with a agentless campaign, if my understanding is correct, calls wont enter the arquitect flow until the call is pick up by the customer.
how is the schedule applied here? it's applied in these kind of situations? callable time sets don't mention anything regarding schedule groups.

Or schedule groups only apply to inbound calls?

thanks