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Outbound Contact List Filter Conditions

  • 1.  Outbound Contact List Filter Conditions

    Posted 06-09-2025 12:19

    I have a requirement to logically split one file between two campaigns that run concurrently.  I have to load it into two contact lists with each having a filter.  Six fields are used for the criteria and the arrangement seems exceed genesys's capability for filtering.  I wanted to see if anyone might have an idea for how to filter the data?   I seem to need to have an embedded 'or' condition in a subgroup and that's where i've hit a platform limit.

    Campaign-1's Filter needs to be: 

    FIELD-1 <> 'Y' and FIELD-2 in ['A', 'B'] and FIELD-3 = 'D' and FIELD-4 = 'West' and

    (FIELD-5 in ['Sprite', '7up'] or (FIELD-5 in ['Fanta', 'ICB', 'Stewarts', 'Fresca'] and FIELD-6 = 'Lemon'))

    Campaign-2's Filter needs to be: 

    FIELD-1 <> 'Y' and FIELD-2 in ['A', 'B'] and "Everything else that didn't go to Campaign-1"

    Can someone verify i've hit a limit or there is a way to setup the filtering?

    Thanks!


    #Uncategorized

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    Roger Little
    Lead Solutions Architect
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