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  • 1.  Outbound dial pad calls failing intermitently

    Posted 08-12-2024 05:15
    No replies, thread closed.

    we have a few instances where outbound calls via the dialpad are failing, The call connects and then stays connected for approx 15 seconds and then the call drops however the dialpad is still connected and tries to ring the mobile number two more times before disconnecting. Any ideas on why this would be happening and how to resolve the issue ?.


    #Telephony

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    Richard Craig
    British Telecommunications PLC
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  • 2.  RE: Outbound dial pad calls failing intermitently
    Best Answer

    Posted 08-12-2024 14:32
    No replies, thread closed.

    Hello Richard,

    Are you trying to make a call using a Remote Phone or WebRTC? Have you checked the SIP pcap to see if there are any errors in the responses?



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    Jason Kleitz
    Genesys - Employees
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    Original Message


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