Or, perhaps a Preview campaign which adds the agent's name as a skill via Rule on the call so that only that agent can take it? It would stay "in queue" until the agent comes available? I haven't played with it to see whether it would work.
You'd have to have a Rule Set with one Condition and one Action for each agent. I don't know if there is a limit on how many conditions can be added to a Rule Set (Chad will probably know).
It would probably cause odd statistics for the campaign.
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-30-2019 10:04
From: Chad McCormick
Subject: Outbound Dialer: Agent owned outbound contacts
There is no current way other than having a campaign for each user. There is an idea in our portal to create a new type of campaign for agent owned records. It's located here if you'd like to view/vote for it.
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Chad McCormick
Genesys - Employees
Sr. Product Manager
Original Message:
Sent: 05-22-2019 14:26
From: Michael Shrall
Subject: Outbound Dialer: Agent owned outbound contacts
What is the easiest way to have Dialer Contacts tied to a specific user such that a specific user is the only one who has the ability to make this call? Think in terms of a personalized call list underneath a call list for and outbound telesales rep to work their pipeline.
#Outbound
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Michael Shrall
Avtex
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